Our telephone advisors are there to help you 9am-5pm Monday to Friday. Call 0844 338 00 21 for :
Place you order online 24 hours a day, 7 days a week.Important :
With a very few exceptions, we only sell the products listed on our site…
Please don’t contact us about any other type of part: (engine, gearbox, bodywork parts, vehicle interior, etc.)
Although we are great car part specialists, our advisors cannot solve complex technical problems over the phone.
Therefore, if you have any serious doubts about the diagnosis of a mechanical problem or don’t have the necessary tools or knowledge to remove/fit certain parts, we really recommend that you consult or seek the assistance of an automobile specialist before placing an order on our site.
You can track your order at any time in your “member area” (click on the My Account link on the top right hand corner of the page).
Your order can be :
Your order can also be :
In both of these last two cases, our Customer Service will systematically send you an email asking you to reply or to contact them.
Customers can return the item(s) or cancel their order. To do so, you must email or phone the Company within 14 working days from delivery of the item(s) (the signature on the carrier’s Delivery Slip serving as proof of date of delivery).
For the Company to accept the returned item(s), the customer must follow this procedure :
On receipt of the returned part, the customer will be refunded via their original payment method.
For the return to be accepted, it is essential :
After reception of your new part, the old one has to be returned to us WITH the ‘return slip’ which you will find in your account on our website.
Once we have received your part, you will be refunded via your initial payment method.
Parts with a deposit must be returned in the original box.
Parts with a deposit must be returned within 30 days after delivery. Once this period has expired, we regret that we can no longer refund your deposit.
The deposit can only be refunded if the returned parts are complete and undamaged.